About Us

Our Mission and Vision

At the Claims Certification Institute, our mission is to provide top-tier online education in the fields of appraisal, estimating, silica, and mold certifications. We strive to empower professionals with the knowledge and skills necessary to excel in their careers. This ensures they are well-equipped to meet industry demands. Our vision is to be the leading online platform for certification courses, recognized for our commitment to quality education and continuous learning. We aim to foster a community of proficient professionals. These professionals will be adept at navigating the complexities of the claims industry.

Our Expertise

The Claims Certification Institute prides itself
on its faculty of industry experts. Our courses are
delivered by seasoned professionals, including expert witnesses,
building consultants, large loss estimators, and certified appraisers
and umpires. These experts bring a wealth of
knowledge and hands-on experience. This provides
students with real-world insights and practical skills.

Our Expertise

Our instructors are licensed in multiple states, guaranteeing that our curriculum is both comprehensive
and compliant with regional regulations.
This multi-state licensing underscores our dedication to offering credible and high-quality education. It equips students with the tools they need to succeed in the ever-evolving claims industry.

Claims Certification Institute

At the Claims Certification Institute (CCI), we don’t just teach—we train warriors of the insurance world. Built by adjusters, for adjusters, CCI was founded by two seasoned pros with dirt under their boots and victories under their belts: Troy Willis and Corey Locke.

Troy Willis, Founder & Lead Instructor

With decades of frontline experience, Troy has handled everything from raging wildfires to the nastiest water losses and denied claims that most adjusters wouldn’t touch with a ten-foot pole. His specialty?

Corey Locke, Senior Instructor

Corey brings precision and firepower to the Institute, drawing on his vast background in catastrophe response, appraisal hearings, He’s worked for carriers Corey’s style is tough, thorough, and rooted in real-world experience—not just textbook theories.

Why We Exist

We’re here to professionalize the profession. Whether you’re a public adjuster, independent adjuster, estimator, appraiser, or aspiring claims professional, CCI delivers practical, hard-hitting training that’s been battle-tested—not just boardroom-approved.

From mold and water mitigation certifications to advanced estimating, appraisals, and claim negotiation, our live courses and online certifications are built to make you money, win disputes, and earn respect in the field.

We believe in teaching you what actually works—the stuff we’ve used ourselves on real claims with real stakes.

Our Promise

You don’t need more fluff. You need firepower. You don’t need theory. You need tactics. And above all, you need certifications that mean something. Welcome to the Claims Certification Institute— where the best get trained, and the rest get left behind.

But Troy’s more than just a public adjuster—he’s a coach, a mentor, and a relentless advocate for claim professionals looking to sharpen their skills and command top-tier fees.